TY - GEN AU - Dubnicki,C AU - Williams,J B TI - The people side of TQM SN - 0899-9287 PY - 1992///1116 KW - Employee Incentive Plans KW - Employee Performance Appraisal KW - Feedback KW - Leadership KW - Personnel Administration, Hospital KW - standards KW - Quality Assurance, Health Care KW - organization & administration KW - Salaries and Fringe Benefits KW - United States N1 - Publication Type: Journal Article ER -