TY - GEN AU - Kaplan,R S AU - Norton,D P TI - The balanced scorecard--measures that drive performance SN - 0017-8012 PY - 1992///0916 KW - Commerce KW - organization & administration KW - Consumer Behavior KW - economics KW - Financial Audit KW - methods KW - Management Audit KW - Management Information Systems KW - standards KW - Organizational Innovation KW - Organizational Objectives KW - Planning Techniques KW - United States N1 - Publication Type: Journal Article ER -