TY - GEN AU - McDermott,R F TI - Service comes first: an interview with USAA's Robert F. McDermott. Interview by Thomas Teal SN - 0017-8012 PY - 1991///1114 KW - Computer Communication Networks KW - Consumer Behavior KW - Humans KW - Insurance Carriers KW - Management Information Systems KW - Military Personnel KW - Motivation KW - Organizational Objectives KW - Personnel Management KW - methods KW - United States N1 - Publication Type: Interview ER -