Wagner, D M <br/><br/>
The human side of quality: service oriented employees.  [electronic resource] 

 -  Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals   
 - 54-7 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>1062-0273 
<br/><br/><label>Standard No.: </label>10.1111/j.1945-1474.1991.tb00202.x  doi 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Attitude of Health Personnel<br/>Consumer Behavior<br/>Humans<br/>Motivation<br/>Personnel Management--methods<br/>Quality Assurance, Health Care--organization & administration<br/>United States