Linking customer judgments with process measures to improve access to ambulatory care. [electronic resource]
Producer: 19961108Description: 345-57 p. digitalISSN:- 1070-3241
- Ambulatory Care -- organization & administration
- Appointments and Schedules
- Data Collection -- methods
- Health Services Accessibility
- Humans
- Medical Records
- Models, Organizational
- Nursing Services
- Patient Satisfaction
- Personnel Staffing and Scheduling
- Practice Management, Medical -- organization & administration
- Process Assessment, Health Care
- Telephone
- Total Quality Management
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Publication Type: Journal Article
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