Consumer evaluation of complaint handling in the Dutch health insurance market. [electronic resource]
Producer: 20120518Description: 310 p. digitalISSN:- 1472-6963
- Adult
- Aged
- Aged, 80 and over
- Commerce
- Consumer Behavior -- statistics & numerical data
- Cross-Sectional Studies
- Factor Analysis, Statistical
- Female
- Health Services -- standards
- Humans
- Interpersonal Relations
- Male
- Middle Aged
- National Health Programs -- standards
- Netherlands
- Organizational Affiliation -- statistics & numerical data
- Outcome and Process Assessment, Health Care
- Professional Competence -- standards
- Psychometrics
- Quality Assurance, Health Care
- Surveys and Questionnaires
- Trust -- psychology
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Publication Type: Journal Article; Research Support, Non-U.S. Gov't
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