The personal and contextual factors that affect customer experience during rail service failures and the implications for service design.

Ross, Tracy

The personal and contextual factors that affect customer experience during rail service failures and the implications for service design. [electronic resource] - Applied ergonomics Jul 2020 - 103096 p. digital

Publication Type: Journal Article

1872-9126

10.1016/j.apergo.2020.103096 doi


Consumer Behavior
Humans
Models, Organizational
Qualitative Research
Railroads
Systems Analysis
United Kingdom