Anonymity, veracity and power in online patient feedback: A quantitative and qualitative analysis of staff responses to patient comments on the 'Care Opinion' platform in Scotland.

Locock, Louise

Anonymity, veracity and power in online patient feedback: A quantitative and qualitative analysis of staff responses to patient comments on the 'Care Opinion' platform in Scotland. [electronic resource] - Digital health - 2055207619899520 p. digital

Publication Type: Journal Article

2055-2076

10.1177/2055207619899520 doi