Effect of a central call center on employee perceptions of safety culture within community pharmacies in an academic health system.

Bowden, Ashley

Effect of a central call center on employee perceptions of safety culture within community pharmacies in an academic health system. [electronic resource] - American journal of health-system pharmacy : AJHP : official journal of the American Society of Health-System Pharmacists Feb 2019 - 360-365 p. digital

Publication Type: Comparative Study; Journal Article

1535-2900

10.1093/ajhp/zxy071 doi


Academic Medical Centers--organization & administration
Attitude of Health Personnel
Call Centers--organization & administration
Community Pharmacy Services--organization & administration
Counseling--organization & administration
Health Plan Implementation
Humans
Medication Errors--prevention & control
Patient Safety
Pharmacists--psychology
Pharmacy Technicians--psychology
Program Evaluation
Safety Management
Surveys and Questionnaires--statistics & numerical data
United States
United States Agency for Healthcare Research and Quality
Workload--psychology