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A nurse-led rheumatology telephone advice line: service redesign to improve efficiency and patient experience.

Tomlinson, Pamela

A nurse-led rheumatology telephone advice line: service redesign to improve efficiency and patient experience. [electronic resource] - British journal of nursing (Mark Allen Publishing) May 2019 - 619-627 p. digital

Publication Type: Journal Article

ISSN: 2052-2819

Standard No.: 10.12968/bjon.2019.28.10.619 doi

Subjects--Topical Terms:
Efficiency, Organizational--statistics & numerical data
Humans
Nursing Evaluation Research
Patient Satisfaction--statistics & numerical data
Remote Consultation
Rheumatic Diseases--nursing
State Medicine--economics
Telephone
United Kingdom

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