The behavioral consequences of service quality: an empirical study in the Chinese retail pharmacy industry.

Chen, Yuwen

The behavioral consequences of service quality: an empirical study in the Chinese retail pharmacy industry. [electronic resource] - Health marketing quarterly 2015 - 14-30 p. digital

Publication Type: Journal Article

1545-0864

10.1080/07359683.2015.1000706 doi


Adolescent
Adult
Aged
Child
China
Consumer Behavior--economics
Empirical Research
Fees, Pharmaceutical
Humans
Male
Middle Aged
Models, Theoretical
Patient Satisfaction--economics
Pharmacy--organization & administration
Quality of Health Care
Surveys and Questionnaires
Young Adult