Unit-level voluntary turnover rates and customer service quality: implications of group cohesiveness, newcomer concentration, and size.

Hausknecht, John P

Unit-level voluntary turnover rates and customer service quality: implications of group cohesiveness, newcomer concentration, and size. [electronic resource] - The Journal of applied psychology Jul 2009 - 1068-75 p. digital

Publication Type: Journal Article

0021-9010

10.1037/a0015898 doi


Consumer Behavior
Group Processes
Group Structure
Humans
Job Satisfaction
Organizational Culture
Organizational Objectives
Personnel Selection
Personnel Turnover
Social Identification
Socialization
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