Unit-level voluntary turnover rates and customer service quality: implications of group cohesiveness, newcomer concentration, and size.
Hausknecht, John P
Unit-level voluntary turnover rates and customer service quality: implications of group cohesiveness, newcomer concentration, and size. [electronic resource] - The Journal of applied psychology Jul 2009 - 1068-75 p. digital
Publication Type: Journal Article
0021-9010
10.1037/a0015898 doi
Consumer Behavior
Group Processes
Group Structure
Humans
Job Satisfaction
Organizational Culture
Organizational Objectives
Personnel Selection
Personnel Turnover
Social Identification
Socialization
Surveys and Questionnaires
Unit-level voluntary turnover rates and customer service quality: implications of group cohesiveness, newcomer concentration, and size. [electronic resource] - The Journal of applied psychology Jul 2009 - 1068-75 p. digital
Publication Type: Journal Article
0021-9010
10.1037/a0015898 doi
Consumer Behavior
Group Processes
Group Structure
Humans
Job Satisfaction
Organizational Culture
Organizational Objectives
Personnel Selection
Personnel Turnover
Social Identification
Socialization
Surveys and Questionnaires