Critical to quality in telemedicine service management: application of DFSS (Design for Six Sigma) and SERVQUAL).
Yun, Eun Kyoung
Critical to quality in telemedicine service management: application of DFSS (Design for Six Sigma) and SERVQUAL). [electronic resource] - Nursing economic$ - 384-8 p. digital
Publication Type: Journal Article; Review
0746-1739
Commerce--organization & administration
Data Collection
Data Interpretation, Statistical
Empathy
Health Services Needs and Demand
Humans
Korea
Medical Errors--prevention & control
Models, Organizational
Nurse's Role
Nursing Administration Research--organization & administration
Outcome and Process Assessment, Health Care--organization & administration
Patient Satisfaction
Quality Assurance, Health Care--organization & administration
Quality Indicators, Health Care
Research Design
Telemedicine--organization & administration
Total Quality Management--organization & administration
Critical to quality in telemedicine service management: application of DFSS (Design for Six Sigma) and SERVQUAL). [electronic resource] - Nursing economic$ - 384-8 p. digital
Publication Type: Journal Article; Review
0746-1739
Commerce--organization & administration
Data Collection
Data Interpretation, Statistical
Empathy
Health Services Needs and Demand
Humans
Korea
Medical Errors--prevention & control
Models, Organizational
Nurse's Role
Nursing Administration Research--organization & administration
Outcome and Process Assessment, Health Care--organization & administration
Patient Satisfaction
Quality Assurance, Health Care--organization & administration
Quality Indicators, Health Care
Research Design
Telemedicine--organization & administration
Total Quality Management--organization & administration