Balancing accountability and improvement: a case study from Massachusetts.

Smith, D P

Balancing accountability and improvement: a case study from Massachusetts. [electronic resource] - The Joint Commission journal on quality improvement May 2000 - 299-312 p. digital

Publication Type: Journal Article

1070-3241

10.1016/s1070-3241(00)26024-0 doi


Adult
Benchmarking
Community-Institutional Relations
Health Care Coalitions--organization & administration
Health Care Surveys
Hospital Administration--standards
Humans
Leadership
Mass Media
Massachusetts
Middle Aged
Organizational Case Studies
Patient Satisfaction
Patient-Centered Care
Public Relations
Social Responsibility
Total Quality Management--methods