The management of patient complaints and dissatisfaction.

Schwartz, L R

The management of patient complaints and dissatisfaction. [electronic resource] - Emergency medicine clinics of North America Aug 1992 - 557-72 p. digital

Publication Type: Journal Article; Review

0733-8627


Emergency Service, Hospital--organization & administration
Fees, Medical
Humans
Patient Satisfaction
Physician-Patient Relations
Quality Assurance, Health Care