Customer service: the key to remaining competitive in managed care.

Howard, J E

Customer service: the key to remaining competitive in managed care. [electronic resource] - Managed care quarterly 2000 - 22-8 p. digital

Publication Type: Journal Article

1064-5454


Consumer Behavior
Contract Services--standards
Economic Competition
Hospital Administration--standards
Hospital-Patient Relations
Managed Care Programs--economics
Quality Assurance, Health Care
United States