Service comes first: an interview with USAA's Robert F. McDermott. Interview by Thomas Teal.

McDermott, R F

Service comes first: an interview with USAA's Robert F. McDermott. Interview by Thomas Teal. [electronic resource] - Harvard business review - 116-27 p. digital

Publication Type: Interview

0017-8012


Computer Communication Networks
Consumer Behavior
Humans
Insurance Carriers
Management Information Systems
Military Personnel
Motivation
Organizational Objectives
Personnel Management--methods
United States