The human side of quality: service oriented employees.

Wagner, D M

The human side of quality: service oriented employees. [electronic resource] - Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals - 54-7 p. digital

Publication Type: Journal Article

1062-0273

10.1111/j.1945-1474.1991.tb00202.x doi


Attitude of Health Personnel
Consumer Behavior
Humans
Motivation
Personnel Management--methods
Quality Assurance, Health Care--organization & administration
United States